What is the role of the people listed on my call list?
When your security system is triggered, an operator dials the number of the protected site. If no one answers or if the person who does answer cannot identify him or herself using a password or PIN, the operator will call the police (depending on your preset instructions)
The operator will try to contact a person on your call list.
Remember to notify your contact people if you plan to be gone for an extended period. When one of the people listed on your call list arrives at the site after an alarm goes off while you're gone, they must first check the outside of the premise before entering the protected site. It is strongly recommended to wait until the police arrive before entering the premises.
For an effective response, contact people should live near the protected location, have keys to the site, an access code to arm and disarm the alarm system, and a password or PIN to identify themselves.
Your ADT residential security representative can meet these people to explain their responsibilities and show them how to arm and disarm the security system. We recommend that you review your call list every year.